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1. Who We Are
This website is operated by Lisa Sheerin, trading as Speak Proud Coaching, a UK-based executive communication coach and voiceover artist. I am fully GDPR registered and hold valid public liability insurance to protect both client engagements and professional practice.
2. What Data We Collect
We may collect personal data, including:
- Name, email address, phone number
- Coaching history and session notes (where relevant)
- Payment and invoicing details
- Website analytics and cookie data
- Any data you voluntarily submit via forms, email, or calendar bookings
3. How Your Data Is Used
Your information is used solely for:
- Delivering coaching, voiceover, or consulting services
- Communicating with you regarding bookings or queries
- Processing payments and invoicing
- Sending optional updates or resources (only with consent)
- Improving website functionality and client experience
4. Legal Basis for Processing
Data is processed under the lawful bases of:
- Contractual necessity (to fulfil services)
- Legitimate interest (to respond to enquiries or manage records)
- Consent (for optional marketing or newsletters)
5. GDPR Registration
I am officially registered with the Information Commissioner's Office (ICO) in the United Kingdom.
You have full access to your rights under the UK GDPR, including:
- Data access
- Correction
- Deletion
- Objection or restriction
- Data portability
- Withdrawal of consent
To exercise your rights, email: lisa@speakproud.co.uk
6. Security & Data Retention
Your data is stored securely using encrypted systems, including GDPR-compliant platforms such as Google Workspace, Stripe, Calendly, and ClickUp. Data is retained only for as long as necessary and will never be sold or shared without consent.
7. Insurance
All coaching, training, and public engagements are covered under full public liability insurance.
8. Cookies
Cookies may be used for basic site functionality and analytics. You can manage your preferences through your browser settings.
9. Contact
For questions about this policy, contact:
Lisa Sheerin
📧 lisa@speakproud.co.uk
📍 Speak Proud Coaching, London, UK